Streamlined EHR Assists UCC To Enhance Patient Experience

In 1989, when Righttime Medical Care first initiated urgent care, they started looking for a time-neutral electronic health record (EHR) system that would not be a distraction to the work. Rather than having a computer sitting between the sufferer and clinician, Righttime Medical Care wanted to execute a technology that could be used for every aspect of the patient experience. Furthermore, this technology required being used across the organization's fifteen urgent care sites throughout Maryland to serve sufferers every day of the year. 

With the eClinicalWorks comprehensive Electronic Health Record (EHR) system’s implementation, Righttime Medical Care was capable to streamline workflow with the use of eClinicalTouch on the iPad. The eClinicalTouch’s use throughout a patient's visit permits clinicians and the care center staff to have access to the essential information at all times. Righttime Medical care discovered that the implementation of eClinicalWorks' EHR system resulted in more efficient and streamlined workflows, from enrollment to the point of care and beyond. Sufferers regularly use the portal to access and review records of their visits and laboratory work. Having access to the important patient data permits for seamless patient experiences. Righttime Medical Care has been allowed by the eClinicalWorks to establish bi-directional exchange of patient data with local payers and local health data exchanges. 
Righttime Medical Care gets appointments through walk-ins, their call center and through eClinicalWorks' online healow™ application. Booking online appointment has indicated to be a feature that sufferers are embracing. In fact, Righttime Medical Care is getting more than twenty percent of its appointments through online bookings, resulting in over 5,000-6,000 appointments each month. Last but not the least, leveraging the survey of care center supported by the eClinicalWorks technology, Righttime Medical Care is capable to recognize all issues of significance regarding patient care to further make better the patient experience.